Last Updated: [September 3, 2026]
These Terms & Conditions (“Terms”) govern your use of the Pepe’s Mexican Restaurants website located at pepes.com (the “Website”), including the information, content, features, services, promotions, and other materials made available through the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
Pepe’s Mexican Restaurants (“Pepe’s,” “we,” “us,” or “our”) operates the Pepe’s website and provides information about Pepe’s Mexican Restaurants, menus, locations, promotions, events, and related services.
Pepe’s restaurants are individually owned and operated. Accordingly, certain products, services, prices, promotions, operating hours, ordering options, and policies may vary by location.
Information presented on the Website is intended to provide general information about Pepe’s and may not apply to every Pepe’s location.
You may use the Website for lawful purposes and in accordance with these Terms.
You agree not to:
We reserve the right to restrict or terminate access to the Website if we believe that these Terms have been violated.
We make reasonable efforts to ensure that information on the Website is accurate and current. However, we do not guarantee that all information is complete, accurate, current, or error-free.
Menu items, ingredients, prices, photographs, nutritional information, restaurant hours, locations, promotions, and availability may change without notice.
Some menu items may not be available at every Pepe’s location. Please confirm availability, pricing, and other details with your selected restaurant before placing an order.
Where online ordering is available, orders may be placed through third-party ordering platforms or services.
The availability of online ordering, pickup, delivery, payment methods, delivery areas, fees, estimated preparation times, and other ordering conditions may vary by location and by third-party provider.
When placing an order, you are responsible for providing accurate and complete information, including your name, telephone number, email address, pickup or delivery information, and payment details where applicable.
An order is not considered accepted until it has been confirmed by the applicable restaurant or ordering service.
Pepe’s may decline, cancel, or modify an order when necessary, including due to product availability, restaurant capacity, technical problems, pricing errors, or other circumstances beyond our reasonable control.
If an order is cancelled after payment has been made, any applicable refund will be handled in accordance with the policies of the restaurant and/or third-party ordering provider used for the transaction.
Prices displayed on the Website may vary by location and may be subject to applicable taxes, fees, delivery charges, or other costs.
The final price of an order will be shown through the applicable ordering platform before the order is submitted.
Payment processing may be provided by third-party payment processors. Pepe’s does not store or have access to your complete payment card information when payment processing is handled by a third-party provider, except as otherwise disclosed in our Privacy Policy.
Pickup and delivery services are subject to availability and may vary by restaurant.
Estimated pickup and delivery times are estimates only and are not guaranteed. Delays may occur due to restaurant volume, traffic, weather, staffing, delivery conditions, or other circumstances.
For delivery orders, you are responsible for providing an accurate delivery address and any necessary access instructions.
Where delivery is provided by a third-party service, that service’s terms and policies may also apply.
Because food is prepared specifically for individual orders, cancellation and refund policies may vary depending on the restaurant and ordering provider.
If there is a problem with an order, including missing, incorrect, damaged, or improperly prepared items, please contact the restaurant from which the order was placed as soon as reasonably possible.
Refunds or replacement items are handled at the discretion of the applicable restaurant and/or ordering provider and in accordance with their applicable policies.
Pepe’s provides nutritional, allergen, and gluten-related information as a resource to assist customers in making informed menu choices.
However, food preparation environments may involve shared equipment, utensils, cooking surfaces, oils, and other ingredients. Cross-contact may therefore occur.
Ingredients, recipes, preparation methods, suppliers, and menu items may change, and information available on the Website may not always reflect the most current circumstances at an individual restaurant.
If you have a food allergy or other serious dietary restriction, please speak directly with the restaurant before ordering or consuming food.
Pepe’s does not guarantee that any menu item is completely free from a particular allergen or ingredient.
For additional allergen information, please contact Pepe’s.
Pepe’s may offer promotions, discounts, coupons, contests, special offers, or other promotional programs through the Website, email, social media, or participating restaurants.
Unless otherwise stated:
Additional terms provided with a particular promotion will control in the event of a conflict with these Terms.
If you voluntarily subscribe to Pepe’s VIP Club, newsletter, or other communications, you agree that Pepe’s may send you promotional and informational communications in accordance with applicable law.
If you submit information, comments, reviews, photographs, feedback, suggestions, or other content to Pepe’s through the Website or related services (“User Content”), you represent that:
By submitting User Content, you grant Pepe’s a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, distribute, and otherwise use that content in connection with Pepe’s business and marketing, subject to applicable law.
We reserve the right, but are not obligated, to remove User Content that we believe violates these Terms or is otherwise inappropriate.
All content on the Website, including text, photographs, graphics, logos, trademarks, service marks, designs, menus, videos, and other materials, is owned by or licensed to Pepe’s and is protected by applicable intellectual property laws.
“Pepe’s,” the Pepe’s name, logos, and related branding are trademarks or other proprietary property of their respective owners.
You may view and use Website content for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit Website content without prior written permission.
The Website may contain links to third-party websites, applications, ordering services, delivery services, payment processors, social media platforms, or other services.
These third-party services are not controlled by Pepe’s. Your use of those services may be subject to their own terms and privacy policies.
Pepe’s is not responsible for the content, availability, security, privacy practices, or services provided by third parties.
We make reasonable efforts to keep the Website available and functioning properly, but we do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.
The Website may occasionally be unavailable because of maintenance, updates, technical problems, third-party services, or circumstances beyond our reasonable control.
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
Pepe’s makes no warranties, express or implied, regarding the Website or its content, including warranties of accuracy, availability, fitness for a particular purpose, merchantability, or non-infringement, except where such warranties cannot legally be excluded.
To the fullest extent permitted by applicable law, Pepe’s and its owners, affiliates, employees, officers, directors, agents, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of the Website or inability to use the Website.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Pepe’s and its owners, affiliates, employees, officers, directors, agents, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from your violation of these Terms, your misuse of the Website, or your violation of the rights of another person or entity.
Your use of the Website may involve the collection and processing of personal information.
Please review our Privacy Statement for information about how Pepe’s collects, uses, shares, and protects personal information.
The Website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us.
We may update or modify these Terms from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, without regard to its conflict-of-law principles, except to the extent that applicable law requires otherwise.
Any dispute arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the applicable courts located in Cook County, Illinois, unless otherwise required by applicable law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the fullest extent permitted by law.
These Terms, together with any policies or additional terms expressly referenced herein, constitute the agreement between you and Pepe’s regarding your use of the Website and supersede any prior or contemporaneous agreements relating to the Website.
If you have questions regarding these Terms or the Website, please contact us:
Pepe’s Incorporated
1325 West 15th Street
Chicago, Illinois 60608
United States
Phone: 312-733-2500
Email: info@pepes.com
For questions regarding a specific restaurant, order, reservation, pickup, or delivery, please contact the applicable Pepe’s location directly.
Last Updated: September 3, 2026
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